Electrical and Mechanical Systems Engineering Technology Certifications:
Mechanical Engineering Technology
Mechanical - Fire Protection, Mechanical Engineering
2 Year Degree
Potter Electric Signal Company, the recognized world leader in Fire Sprinkler Monitoring Industry, has an opening for a Technical Support Specialist position. The Potter brand name and our logo have become synonymous with quality products and service. Our People Vision is to provide employment opportunities to those individuals who are performance driven dedicated to meeting the needs of the business, take pride in their work, team players, and are enthusiastic and passionate about their job.
We are a St. Louis manufacturer located in Hazelwood Missouri seeking a Sprinkler Monitoring and Corrosion Technician for a Technical Support position. The position requires someone customer orientated with excellent communication skills (verbal and written). The primary responsibility is to provide efficient, effective and cordial technical support for all of Potter's Sprinkler Monitoring and Corrosion products.
Primary Responsibilities Include:
Respond to requests for technical support via telephone and email.
Maintain accurate call logs.
Provide technical expertise in the application, installation and troubleshooting of Potter’s products.
Assume responsibility for product support projects following processes and procedure to support initiatives.
Utilize test equipment to verify or recreate problems discovered during field installation.
Create and update product support bulletins, installation manuals and product data sheets.
Assist in the development of trade show displays.
Qualifications and Skills:
Associates/Technical Degree in Engineering Technology or equivalent.
Computer literacy, including windows base systems and Microsoft Office Products
General mechanical aptitude
Ability to work both individually and collaborate in a team environment.
Knowledge of sprinkler systems and/or compressed gas systems a plus
We are a 100+-year-old company that offers all the benefits and conditions needed to compete for today’s quality employee including Health/Dental/Life/Vision/Disabilities/401(K). If you are that quality employee that will give back as much as you receive, please submit your resume for consideration to firstname.lastname@example.org along with your salary history & requirements.
No relocation package offered with this position. No agencies please.
Equal Opportunity Employer
About Potter Electric Signal Company
Potter Electric Signal Company, the recognized world leader in Fire Sprinkler Monitoring Industry. The Potter brand name and our logo have become synonymous with quality products and service. Our People Vision is to provide employment opportunities to those individuals who are performance driven dedicated to meeting the needs of the business, take pride in their work, team players, and are enthusiastic and passionate about their job.