Establish, oversee and maintain the company's Quality Center of Excellence (QCOE). Align with key stakeholders to decide the key activities required, prioritized level of effort, technology activities and resources required.
Formulate short, mid and long-term plans for the implementation of the QCOE. Develop the strategy and tactics that will provide thought leadership and direction, establish and promote best practices, initiate research and development, provide appropriate support and education.
Optimize the QCOE by centralizing resources with high-demand and unique knowledge or skills and streamlining their contributions across the enterprise.
Coordinate the quality community to develop, build, or enhance controls/policies/procedures to manage risks and support Integrated Risk Management.
Collaborate with the business units quality management teams to align processes and procedures as to how the organizations execute work and how each ensures alignment with company requirements, industry regulations and best practices.
Spearhead the development of the Quality Management System for the company.
Champion a single harmonized quality management approach across the enterprise. Ensure consistency in implementation of standardized processes, CAPAs, and inspection responses.
Raise the expertise in the company through a program of training, skill enhancement, qualifications, quality certifications and role requirements.
Develop key relationships in utility industry and promote continuous benchmarking for best practices and increasing maturity in managing quality.
Foster the use of technology in the quality community that supports efficient reporting, effective process management, data analysis, operational controls testing and information sharing. Promote and enable the quality professionals to use enterprise platforms such as RSA Archer and Oracle suite of support applications.
Develop and plan workshops, conferences, trainings and other events that address and evaluate current company trends and quality community needs.
Perform other related tasks and assignments as required.
Bachelor's Degree in Life Sciences, Engineering, Sciences or related field of study And 8 years relevant work experience
Master's Degree in Life Sciences, Engineering, Sciences or related field of study
Required Work Experience
Demonstrated advanced knowledge in the field of quality management. Required
Supervising/managing personnel in daily operations of regulatory compliance, auditing, governance or quality assurance. Required
Managing a Center of Excellence in quality or related field. Required
Internal or external consulting in process improvement across an enterprise. Required
Developing or improving company standards of operation for efficiency and effectiveness. Required
Competency in managing all aspects of project cost controls and budgeting. Required
Using data analytics and business intelligence tools (Tableau, Power BI, SAS, Qlik or related). Preferred
Using and/or implementing GRC tools, i.e. RSA Archer Pref
Skills & Ability
Articulate and responsive to colleagues And
Effective conflict management skills And
Excellent collaboration and team building skills And
Builds and manages effective teams And
Demonstrates excellent judgment and decision making skills And
Ability to drive multiple projects to successful completion And
Demonstrated problem solving skills And
Experience in a regulated environment And
Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
Licenses & Certifications
Driver's License Required
Other: Quality Management Certification(s) Upon Hire Required Or
Other: Quality Mangaement Credential(s) Upon Hire Required
Other Physical Demands
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
Must be able and willing to travel within Company service territory, as needed.
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Equal Opportunity Employer
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Additional Salary Information: Medical Insurance
Internal Number: 103163Section Manager, Qu
About Con Edison
We have the privilege of lighting New York City's five boroughs as well as the growing business centers of Westchester County. We illuminate operating rooms where medical miracles occur, bring up the lights on Broadway, and energize one of the world's largest mass transportation systems. We are the power behind Wall Street and the corner store. And, most important, we transmit and distribute the electricity and gas used in millions of homes. By focusing on what we do best - delivering energy over a reliable transmission and distribution system - Con Edison has grown into one of the nation's leading utilities. We serve 3.3 million electric customers, 1.1 million gas customers, and 1,825 steam customers. Our service area includes the five boroughs of New York City and parts of neighboring Westchester County. Con Edison is a subsidiary of Consolidated Edison, Inc., one of the nation's largest investor-owned energy companies with $12 billion in annual revenues and approximately $48 billion in assets.