This position will be responsible for execution of Quality Assurance for both the implementation and operation phases of a project life cycle. The Quality Assurance Manager is responsible for all processes, procedures needed to implement a comprehensive Quality Program. This will include Quality Control activities needed to assess plans and manuals and will ensure consistent quality throughout the design, development, test planning of the back-office system and the Customer Service Center Implementation. The Quality Assurance manager will implement a program that will ensure consistent quality during the, Operations and Maintenance Phase, and will oversee ongoing operations quality reviews to ensure conformance with the Quality Assurance Plan.
Implement the Quality Assurance Plan including the requirements for quality assurance and quality control. The QA program shall provide for the prevention and early detection of discrepancies and for timely and positive corrective action.
Revise the Quality Assurance Plan as required to address comments, questions, concerns.
Responsible for identifying all items that do not adhere to quality requirements and outline any reasons for the non-conformance.
During testing, the QA team will be responsible for summarizing the results for team review. monitor the resolution and retesting of any defects identified throughout the testing process into the system stabilization period post Go-Live.
Ensure compliance to quality policy, standards and requirements
Perform periodic audits of Quality Assurance plan to ensure compliance
Lead all staff as it related to QA to ensure they meet all the Requirements related to quality and to assure the Agencies that the Work of the Contractor is in accordance with the Quality Plan
Document evidence of quality conformance and ensure it is readily available to the Agencies
Provide support to the business development RFP process
Other duties may be assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to develop, create, and utilize spreadsheet software (Microsoft Excel), and Word processing software (Microsoft Word) on a daily basis
Strong organizational skills with ability to meet deadlines
Has detailed ability to write with proper grammar, punctuation and professionalism
Experience performing quality system audits
Familiarity with rules, regulations, best practices and performance standards
Experience overseeing and understanding QA and testing procedures and tools
Demonstrates ability to work independently
Experience with risk assessment, corrective and preventive actions
Redundant… pick one:
Should possess a broad general technical background
Ability to read and interpret documents such as design plans, specifications and technical reports
Education and Experience
Five (5) years as Quality Assurance Manager on projects of a similar scope to the services on this Project
Bachelor's degree in applicable field of study preferred. Equivalent combination of education and job experience may be considered.
Three (3) years of experience in toll BOS and CSC operations
Specialized training and/or certification in quality management
Data analysis skills
Experience using MS Project, Excel, Word
Additional Salary Information: BENEFITS
Cofiroute USA believes in work-life balance. We offer a comprehensive benefits package designed to help our employees meet their responsibilities at home and at work, and to improve their quality of life. Depending on your employment status you may be eligible for all or some of the benefits offered.
Medical, Dental and Vision insurance after 30 days of employment
Company paid Life, Short Term & Long Term Disability insurance
401k Retirement Plan with company matching
Paid Vacation, Sick and Holiday pay
Employee Assistance Program
Flexible Spending Account Plan
Tuition Reimbursement Program
About Cofiroute USA
Cofiroute USA is a leader in the development and operation of comprehensive toll collection systems, roadway operations, customer relationship management and integrated technology systems for toll facilities and managed lanes in the United States.