In Commercial Strategy, Insights, and Analytics, we are internal consultants to key functions across the business, including Hilton’s Customer, Brands, Marketing, Digital, Revenue, and Sales organizations, with specialized support for the executive leadership team. The team consists of both embedded authorities who serve as strategic advisors to key partners and technical specialists who are proficient in advanced analytics techniques and tools. The team is integrated with the business functions to ensure close partnership and to optimally measure and drive company performance.
What will I be doing? The Data Science Team serves as internal advanced analytics consultants to key functions across Hilton’s business, bringing predictive and prescriptive analytics through Data Science, Machine Learning (ML), and Artificial Intelligence (AI). You will be an ambassador bringing values of Natural Language Processing (NLP) to fruition and serving as the main resource for building sophisticated natural language analytics models for Hilton’s groundbreaking data science initiatives.
More specifically, you will:
Collaborate with business and technical teams to collect, analyze enhance and understand business requirements, translating activities and business goals into researching, selecting, and building data science models and algorithms.
Partner with other functional teams to access data elements, understanding the data being analyzed, and identifying improvement opportunities for the data ingestion process.
Design, improve, document, develop, code, and test sophisticated NLP models in a big-data environment.
Solve practical data science problems associated with structured and unstructured text data in creative and novel ways, and operate with significant autonomy.
Provide technical advice to other team members and senior management, and lead model development of data science projects with a focus on NLP models.
What are we looking for? The success in this role will demonstrate itself through the following attributes and skills:
Self-starter, well organized, accountable and a confident teammate willing to take ownership of responsibilities with a high level of positive energy and drive
Ambitious, forward-thinking individuals who have a real passion for delivering a highly positive customer experience
A dedicated work demeanor that exhibits flexibility, drive, and dependability
A high level of accountability and commitment to solving problems through critical thinking
Experience handling large datasets, diving into data to discover patterns, using data visualization tools, and create robust models
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Five (5) years of professional experience
Five (5) years of experience building and implementing advanced analytical models in data science
Three (3) years of specialized experience with NLP techniques such as sentiment analysis, NER, topic modeling, text classification, Keyword mapping and analysis, text generation, etc.
Five (5) years of industry experience within a production environment
Advanced programming skills in SQL and Python
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
Master’s degree in Data Science, Computer Science, Statistics, Industrial Engineering, or other data-intensive fields
Eight (8)+ years of professional research experience in the technical field
Hands-on experience with projects involving research and development in text data for consumer insights from surveys, feedback, marketing research, call center, and other sources of VOC in the hospitality industry
In-depth knowledge of both theory and practice of text processing tools such as NLTK, and natural language processing (NLP) platforms such as Tensorflow/Keras, Pytorch, etc.
Deep understanding of the big-data platforms, cloud service providers related ecosystems such as Apache Spark, Amazon Sagemaker, or similar frameworks
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application... or interview process, to perform essential job functions of thier role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.