The Responsibilities:

• Installs, repairs, tests, and handles the maintenance of projects as assigned;
• Serves as first point of contact with internal and external customers as it relates to sprinklers, extinguishers, back-flows, emergency lighting, fire alarm service calls, and scheduling with applicable authorities;
• Reviews bids for quality control purposes and recommends requirements to management;
• Reports deficiencies in a timely and effective manner to prevent additional repairs;
• Schedules appointments, including service work orders, to ensure customers’ needs are met, and the program goals are appropriately satisfied;
• Provides customer training as required;
• Performs on-call duties as outlined and as required by contract obligations and management;
• Expedites and ensures accuracy with all service, testing, inspection correspondence, work orders, and other associated paperwork;
• Carries out administrative duties as needed to perform projects to completion;
• Provides customer service and represents Evergreen Fire and Security in a professional manner;
• Ensures compliance with all state and federal regulations as applicable to service, installation, and maintenance of all systems including OSHA safety standards;
• Maintains vehicle, uniform, and tools per policy;
• Accurately completes all paperwork directly related to service orders and projects;
• Installs conduit as necessary;
• Trains customers on the usage of all applicable products for installation and/or upgrades;
• Travels as necessary;
• Maintains a professional appearance at all times;
• Maintains confidentiality at all times; and
• Performs all other duties as assigned within qualifications.

The Necessities

• NICET II - Fire Alarms or higher certification
• Valid state driver’s license
• On-call roster rotation mandatory for after-hour service calls, on-call pay provided

Great to Have

• US government Clearance may be required