Customer Service Representative - Fire Service Technician - Fire Suppression Systems
Location: Raleigh, NC
Type: Full Time
Mechanical - Fire Protection
Electrical/Electronics and Mechanical Engineering:
Fire Protection Special Hazards Suppression Systems
2 openings available.
Internal Number: 135510
Cintas is seeking a Customer Service Representative - Fire Service Technician – Fire Suppression Systems to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems.
Responsibilities include utilizing technical expertise in reviewing field technician’s service reports and determining the validity and proper scope/cost of proposed deficiency repairs. Preparation of customer facing deficiency repair proposals for approval.
Assist in technical training for internal partners and miscellaneous projects.
Minimum 5 years Fire Systems experience
Ability to communicate effectively with AHJ’s as needed
Excellent phone demeanor and experience with customer service,
Accurate typing and 10 keypad skills
Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet
High School Diploma/GED
Conflict resolution & negotiation capabilities
Experience with reading, understanding and creating quotes
Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.
Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers’ image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.
Cintas is seeking a Customer Service Representative - Fire Service Technician - Fire Suppression Systems to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems. Responsibilities include answering customer calls; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; and miscellaneous projects.